Updated on: 16/08/2021 10:12AM

Terms & Condition

This Agreement (“Agreement”) is a legal contract between the Customer as an individual or an entity (the “Customer”) and Super Suite Sdn Bhd (“supersuite.my”) and will be effective when the Customer accepts this Agreement.

Super Suite Sdn Bhd reserves the right to change this Agreement at any time at its absolute discretion without prior notice to the Customer, and such changes will be made available on the Website. Such changes will be binding on the Customer, and it is the Customer’s obligation to ensure that they have read and agree to the most recent Agreement.


“supersuite.my” means Super Suite Sdn Bhd (T/A supersuite.my), a business registered in Malaysia (Registration Number: xxx) whose registered office is No 8, One Square, Tingkat Mahsuri 1, Bayan Baru, 11950, Penang Malaysia.

“Data” means any data inputted by the Customer into the Software.
“Customer” means you and includes your employees, consultants, representatives, agents and any other user that you grant access to the Software.
“Software” means the software, images, written material, databases, or other material available via the Website, which may be changed from time to time.
“Subscription Fee” means the fee payable by the Customer to Super Suite as detailed on the Website from time to time.
“Website” means the internet site at the domain https://securesite.supersuite.my and the marketing website www.supersuite.my

1. Effective Date
This Agreement shall commence when the Customer accepts the Terms and Conditions of this Agreement (the “Effective Date”).

2.Use of Software
Subject to the Terms and Conditions of this Agreement, Super Suite hereby grants to the Customer a limited, non-transferable, non-exclusive right to access and use the Software via the Website and Apps.

Super Suite reserves the right, at its sole discretion, to refuse an application to use the Software or Website. This may be due to technical constraints because the Customer or the Customer’s business has been banned by Super Suite from using the Software or Website or for any other reason. No charge will be made by Super Suite to the Customer for refused applications.

3.Proprietary Rights
Super Suite retains all right, title and interest in and to the Software and the Website, including without limitation all intellectual property rights therein. The Customer shall keep the Software and the Website free of all security interests, liens, or other encumbrances and the Customer may not sell, lease, license, loan or otherwise transfer or dispose of any of the Software or the Website.

Super Suite will be the sole owner of any improvements or enhancements it makes to the Software or the Website, even if such improvements or enhancements are based on feedback provided by the Customer, and the Customer hereby assigns to Super Suite all rights and title to such improvements or enhancements and will execute all documents necessary to affect such ownership.

4.Usage Restrictions
As a condition of this Agreement, the Customer agrees:
i) not to make any copies of the Software;
ii) not to use the Software or Confidential Information for any purpose not specified in this Agreement;
iii) not to decompile, reverse engineer, disassemble or otherwise attempt to reconstruct or discover the source code of the Software save in so far as the law allows;
iv) not to alter, merge, modify, translate, adapt, or prepare any derivative work based upon the Software;
v) not to sell, rent, lease, network, loan, sublicense, assign, disclose, distribute, or otherwise transfer the Software.
vi) not to make any attempt to undermine the security or integrity of Super Suite Accounts’s computing systems or networks;
vii) not to use, or misuse, the Software in any way which may impair the functionality of the Software or Website, or impair the ability of any other user to use the Software or Website.

5.Partner Programme
Notwithstanding any other provision of this Agreement where the Customer joins Super Suite’s “Partner Programme” the Customer may market the Software to its customers and contacts and the Customer will pay Super Suite the Subscription Fee for each client of the Customer to whom the Software is made available.  The Customer may, if they choose, invoice their own client for the use of the Software.

6. Ownership of data
Title to and ownership of the Data remains with the Customer. However, the Customer’s access to the Data is contingent on full payment of the Subscription Fee. The Customer must maintain copies of all Data inputted into the Software and Super Suite is not liable for any loss of such data howsoever arising.

7. Free trial
The Customer has the option of a free trial of the Software before paying the Subscription Fee. Super Suite gives the Customer this option so that the Customer has an opportunity to fully evaluate the Software before buying. The Customer may cancel the subscription at any time during the trial period and will owe Super Suite nothing.

8. Payment
Once the Customer’s free trial has expired, or at an earlier date if the Customer elects, the Customer will be required to pay the Subscription Fee to Super Suite to continue to access the Software. Unless otherwise stated, the Subscription Fee is exclusive of VAT (Value-Added Tax).
By subscribing to the Software, the Customer authorises Super Suite to charge the Customer’s credit/debit card on a periodical basis. The first Subscription Fee payment shall be made on the Effective Date and each subsequent payment shall be made on the same day of each subsequent month.
I. Out-of-pocket expenses incurred in connection with the engagement will be charged to you.
II. The consideration payable for any supply made or to be made under this Agreement is exclusive of any Value-Added Tax (“VAT”). If VAT is payable on any supply made or to be made under this Agreement, you agree that the consideration payable for any such supply shall be increased by an amount equal to the amount of VAT payable by SUPER SUITE in respect of that supply.
III. Accounts are to be paid within 7 days of the billing date. If they are not paid by this date, your account may be suspended. To reactivate the account, certain sum of handling fee may be charge.
IV. If we are required (pursuant to any order, subpoena, directive or other legal or regulatory process) to produce documents and/or information, answer enquiries, attend court or meetings or deal with any similar requests in relation to the Services for, or by, any judicial, regulatory, administrative or similar body or entity (including without limitation, any foreign regulator or similar), you shall reimburse us at standard billing rates for our professional time and expenses, including reasonable legal fees, incurred in dealing with those matters.

9. Termination
The Customer can cancel the Subscription at any time for any reason. After the Subscription is cancelled no further payments will be taken by Super Suite and this Agreement will be automatically terminated.
If the Customer fails to abide by the Terms and Conditions of this Agreement, or if the Subscription Fees are not paid on time, Super Suite reserves the right to terminate this Agreement. Super Suite also reserves the right to permanently terminate this Agreement (including during any ‘Free trial’ or ‘Beta trial’ period) without cause by giving one month notice to the Customer at any time.
Upon termination of this Agreement, whether with or without cause and howsoever arising, Super Suite will immediately suspend and/or permanently terminate the Customer’s use of and access to the Software and the Website.
Under no circumstances will Super Suite make any full or partial refunds of any Subscription Fees already paid by the Customer.
Super Suite may permanently delete the Customer’s Data 90 days after this Agreement has been terminated or upon Super Suite’s receipt of the Customer’s written request.

10. Support
Any support, whether it be telephonic, electronic or other, is provided at Super Suite’s sole discretion.

11. Communication Conditions
If the Customer uses any communication tools available through the Website (such as any forum, chat room or message centre), the Customer agrees to only use such communication tools for lawful and legitimate purposes. The Customer must not use any such communication tool for posting or disseminating any material unrelated to the use of the Software including (but not limited to): offers of goods or services for sale or other commercial marketing, files that may damage any other person’s computing devices or software, content that may be offensive to any of Super Suite’s other users or material in violation of any law (including, without limitation, material which is protected by copyright, material which is confidential, material which compromises trade secrets which the Customer does not have the right to use and disclose or material which is libellous).
When the Customer makes any communication on the Website, the Customer represents that the Customer owns the intellectual property rights in the material in that communication or has a right to reproduce it. Super Suite is under no obligation to ensure that the communications on the Website are legitimate or that they are related only to the use of the Software. As with any other web-based forum, the Customer must exercise caution when using the communication tools available on the Website.
Super Suite reserves the right to remove any communication at any time in its sole discretion.

12. Confidentiality
“Confidential Information” includes all information exchanged between the parties to this Agreement, whether in writing, electronically or orally, including, without limitation, the Software but does not include information which is, or becomes, publicly available other than through unauthorised disclosure by the other party. Unless the relevant party has the prior written consent of the other or unless required to do so by law, each party will preserve the confidentiality of all confidential information of the other obtained in connection with this Agreement. Neither party will, without the prior written consent of the other, disclose or make any confidential information available to any person, or use the same for its own benefit, other than as contemplated by this Agreement.
The provisions of this clause shall survive termination of this Agreement.

13. Privacy
Super Suite’s privacy policy, which is available at https://www.supersuite.my/privacy, forms part of this agreement.

14. Login details and password
The Customer will ensure that all login details, usernames and passwords required to access the Software are kept secure and confidential. The Customer will immediately notify Super Suite of any unauthorised use of passwords or any other breach of security.

15. Software and Website availability
Among other things, the operation and availability of the systems used for accessing the Software, including public telephone services, computer networks and the Internet, can be unpredictable and may from time to time interfere with or prevent access to the Software. Super Suite Accounts is not in any way responsible for any such interference nor prevention of the Customer’s access nor use of the Software.
Super Suite will not be liable in any manner if the Software or Website is not available at any time or for any period for any reason.
If for any reason Super Suite has to interrupt the Software and/or Website for longer periods than Super Suite would normally expect, Super Suite will use reasonable endeavours to publish in advance details of such activities on the Website and/or via email in advance.

16. Acknowledgements by Customer
The Customer acknowledges that:
i) the Customer shall only use the Software for the Customer’s lawful internal business purposes, in accordance with the Terms and Conditions of this Agreement and any notice sent by Super Suite or condition posted on the Website;
ii) the Customer is authorised to use the Software and the Website and to access the information that the Customer accesses using the Software and the Website (whether that information is the Customer’s own or that of anyone else);
iii) if the Customer is using the Software and accessing the Website on behalf of or for the benefit of an organisation (whether a body corporate or not) then Super Suite will assume that the Customer has the right to do so and that organisation will be liable for the Customer’s actions or omissions (including any breach of the Terms and Conditions of this Agreement);
iv) the provision of, access to, and use of, the Software is on an “as is, where is” basis and at the Customer’s own risk;
v) Super Suite is not the Customer’s Accountant and use of the Software should not be a substitute for professional third party accounting advice. Any accounting, tax, VAT or related questions or issues should be referred to a third party professional; and
vi) it is the Customer’s sole responsibility to determine that the Software meets the needs of the Customer.

17. Limitation of Liability
Super Suite gives no warranty about the Software or the Website, and does not warrant that the Software or the Website will be error-free, timely, reliable, entirely secure, virus-free, available or that it will be suitable for the Customer’s purposes or requirements to the maximum extent permitted by law.
To the maximum extent permitted by law, Super Suite excludes all liability and responsibility to the Customer whether arising from negligence, breach of contract or otherwise for any incidental, special, indirect, exemplary, consequential or any other damages relating to the use of or inability to use or reliance on the Software or the Website.
Super Suite does not make any guarantees that there will be no loss of Data, and this Agreement expressly excludes any liability for any loss of Data no matter how caused.
Where Super Suite is not legally entitled to exclude its liability, Super Suite’s total liability for any damage relating to the Customer’s use of or inability to use the Software or the Website shall not exceed an amount equal to the Subscription Fees which the Customer has paid to Super Suite in the previous month.
Nothing in these terms however will exclude or limit Super Suite’s liability for death or personal injury caused by its negligence nor for fraudulent misrepresentation.

18. Indemnity
The Customer agrees to fully indemnify and hold Super Suite harmless against all claims, costs, damage and loss arising from the Customer’s breach of any of these Terms and Conditions or any obligation the Customer may have to Super Suite, including (but not limited to) any costs relating to the recovery of any Subscription Fees that have not been paid by the Customer and third party claims arising from infringement of intellectual or other third party rights arising from material posted by the Customer on the Website.

19. Jurisdiction
The Terms and Conditions of this Agreement are governed by the laws of Malaysia and the Customer hereby submits to the exclusive jurisdiction of the courts of Malaysia for all disputes arising out of or in connection with Terms and Conditions of this Agreement, without reference to any conflicts of laws.

20. Rights of Third Parties
A person who is not a party to the Terms and Conditions of this Agreement has no right to benefit under or to enforce any term of these Terms and Conditions

21. Assignment or transfer
The Customer may not assign this Agreement nor transfer any of the rights, duties, or obligations arising under this Agreement, whether by merger, operation of law, or otherwise, without the prior written consent of Super Suite.

22. Waiver
No waiver will be implied from conduct or failure to enforce rights, and no waiver will be effective unless in a writing signed on behalf of the party against whom the waiver is asserted. If any part of this Agreement is found invalid or unenforceable, that part will be enforced to the maximum extent permitted by law and the remainder of this Agreement will remain in full force.

23. Severability
If any part or provision of the Terms and Conditions of this Agreement is invalid, unenforceable or in conflict with the law, that part or provision is replaced with a provision which, as far as possible, accomplishes the original purpose of that part or provision. The remainder of this Agreement will be binding on the parties.

24. Intellectual Property
General: Title to, and all Intellectual Property Rights in the Services, the Website and any documentation relating to the Services remain the property of Super Suite (or its licensors).
Ownership of Data: Title to, and all Intellectual Property Rights in, the Data remain Your property. However, Your access to the Data is contingent on full payment of the Super Suite Subscription Fee when due. You grant Super Suite a licence to use, copy, transmit, store, and back-up Your information and Data for the purposes of enabling You to access and use the Services and for any other purpose related to provision of services to You.
Backup of Data: You must maintain copies of all Data inputted into the Service. Super Suite adheres to its best practice policies and procedures to prevent data loss, including a daily system data back-up regime, but does not make any guarantees that there will be no loss of Data. Super Suite expressly excludes liability for any loss of Data no matter how caused.
Third-party applications and your Data. If You enable third-party applications for use in conjunction with the Services, You acknowledge that Super Suite may allow the providers of those third-party applications to access Your Data as required for the interpretation of such third-party applications with the Services. Super Suite shall not be responsible for any disclosure, modification or deletion of Your Data resulting from any such access by third-party application providers.

25. Entire Agreement
These Terms and Conditions and the Privacy Policy supersede and extinguish all prior agreements, representations (whether oral or written), and understandings and constitute the entire agreement between the Customer and Super Suite.

26. Problem resolution
If at any time you would like to discuss with us how the Services can be improved or if you have a complaint about them, you are invited to telephone the partner or director, as the case may be, identified in the Engagement Letter. We will investigate any complaint promptly and do what we can to resolve the difficulties. The preferred channel for any problem resolution is to email supersuite.ss@gmail.com as it can be properly documented and resolved.
If the problem cannot be resolved, the parties agree to enter into mediation, or some other form of alternative dispute resolution, before commencing legal proceedings.
In the event of a dispute, or where fees remain unpaid beyond the due date, we reserve the right to suspend provision of the Services until such time as the dispute is resolved or the fees are paid. Suspension of the Services will not affect your obligation to pay us for Services rendered to the date of suspension.

27. Force majeure
If the performance of this Agreement by a party, is prevented or restricted by reason of fire, storm, flood, earthquake, war, labour dispute, transportation embargo, law, order, or directive of any government in matters relating to this Agreement, or any other act or condition beyond the reasonable control of that party, then the party is excused from such performance to the extent of the same, but will use their best efforts to avoid or remove the causes of non- performance and to cure and complete performance with the utmost dispatch.

28. Acceptance
By selecting the “I have read and accept the Terms and Conditions” option upon Registration, the Customer agrees to be bound by all of the above listed clauses.